SuccessCX - Australia's #1 Zendesk Master Partner

Zendesk Health Check

• What's a Zendesk Health Check?

• What's included in the SuccessCX 12-point Health Check?

Zendesk Launch

• What is Zendesk?

Proactive Zendesk Support

• How do I choose a reliable and capable Zendesk Partner?

• What is the successCX Managed Zendesk Service?

• Zendesk for Banking and Finance

Our Zendesk Apps

• Where can I find your awesome Zendesk apps?

About SuccessCX

• Policies & Programs

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• Who the heck is SuccessCX?

• What does SuccessCX do with my data?

• Why does successCX employ so much diversity?

• How to get in touch with us

First Steps

• How can I test drive or trial Zendesk?

• How do I get my Sales and Support teams singing from the same song book?

• Using Feedback to Drive a Top Performing Team

• Think you’re doing omnichannel right? How to avoid stumbling in the execution

• Help your Customer Service Teams Excel!

Zendesk Support

• Account Management

• Ticket Fields & Forms

• Social Media

• SweetHawk

• Webhooks

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• Understanding Ascending and Descending Sorting in Zendesk

• How do I create a Zendesk best practice Macro?

• Custom Email Template

• How do I setup a Zendesk Agent Signature Template

• How to create a Zendesk Status Notification Channel

• Zendesk Apps we love!

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Zendesk Talk

• Porting a number

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• Configuring holiday greetings in Zendesk Talk

• How do I resolve outbound calls being marked as "Spam" at a customer site?

• Talk headset recommendations

Zendesk Chat

• How can Zendesk Chat work for your business?

• How to hide the department field on the pre-chat form in the Classic Web Widget

• Live Chat Tips & Tricks

Zendesk Guide

• Guide Theme Customizations

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• How do I test a JWT Token to integrate my Zendesk Help Center into a web portal?

• How to redirect the help centre logo to your external website

• How do I add a custom notification box to a Zendesk Help Center article?

Zendesk Explore

• General

• Reporting Recipes

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Zendesk ITSM

• How does IT Service Management (ITSM) work in Zendesk

• Adding the "Change" Type to tickets

• Installing the SweetHawk Super Suite

CX Tips & Tricks

• Increase Agent Efficiencies in Zendesk for Better Customer Experiences

Troubleshooting Zendesk

• How do I contact Zendesk Support?

• How to do hard refresh in Chrome, Firefox and IE?

• General troubleshooting guide for Zendesk

• How do I keep up to date with Zendesk service status, service outages, service incidents?

Astro Theme

• Getting Started with Astro Theme

• Updating the images in Astro theme

• Updating the colors in Astro theme

• Importing Fonts into Astro theme

• Updating the FAQ Section

• Using the Article Sidebar

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