Case Studies

• Kepler Analytics Transforms Customer Service and Operational Management with SuccessCX

• Chef Works deliver on their mission with improved personalisation and service to their customers using SuccessCX.

• Maximising Sales Potential: Unleashing the Benefits of a CRM Platform

• Elevating Internal Employee Experiences: Harnessing the Power of a Customer Service Platform

• Maximising Business Potential: The Business Benefits of Deploying a Customer Service Platform

• Custom Neon solidifies their market leadership delivering exceptional customer experiences

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Best Practices

• Unlocking Customer Satisfaction and Loyalty: The Power of Coaching and Performance Measurements

• Unlocking Success: Navigating the Four Stages of Customer Experience (CX) Maturity

• Transforming IT Service Management: Affordable Alternatives Empower Organisations

• Harmonising Sales and Customer Service: Boosting Business Success Through Collaboration

• Revolutionising Customer Support: The Transformative Power of Help Web Widgets

• Contact Centre headset recommendations

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Our Offerings

• Unlocking Success Through Strategic Health Check: Elevate Your Customer Experience

• Unlocking Brilliance: SuccessCX - Your Path to Exceptional Customer Experiences

• Unlocking Success: How SuccessCX Revolutionises Customer Service with a Self-Service Help Center and Knowledge Base

• Elevate Your Customer Experience with SuccessCX: The Key to Enhanced CX Executive Dashboards and Analytics

• Exploring the Components of SuccessCX Managed Assist Program

About SuccessCX

• Policies & Programs

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Zendesk Support

• Best Practise Tips & Tricks

• Account Management

• Ticket Fields & Forms

• Social Media

• Webhooks

• Troubleshooting Zendesk

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• How can I test drive or trial Zendesk?

• Understanding Ascending and Descending Sorting in Zendesk

• How do I create a Zendesk best practice Macro?

• Custom Email Template

• How do I setup a Zendesk Agent Signature Template

• How to create a Zendesk Status Notification Channel

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Telephony

• Porting a number

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• Configuring holiday greetings in Zendesk Talk

• How do I resolve outbound calls being marked as "Spam" when calling a customer?

Chat & Widgets

• Live Chat (Classic)

• Messaging

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Self Service

• Guide Theme Customizations

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• How do I setup Google Analytics in Zendesk Guide?

• How to improve SEO in Zendesk Guide Help Center - Meta Description

• How do I test a JWT Token to integrate my Zendesk Help Center into a web portal?

• How to redirect the help centre logo to your external website

• How do I add a custom notification box to a Zendesk Help Center article?

Reporting

• Zendesk Explore Tips

• Reporting Recipes

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SweetHawk

• How to use the SweetHawk Timers app as a stopwatch in Zendesk ⏱️

• SweetHawk Approve App Resources

• How to create an Approvals tickets view using the SweetHawk Approve App

• How to create an Approval State field that automatically updates when an approval outcome is received via the SweetHawk Approve App

IT Service Management

• How does IT Service Management (ITSM) work in Zendesk

• Adding the "Change" Type to tickets

• Installing the SweetHawk Super Suite

CX Tips & Tricks

• Elevating Customer Service Experiences: Best Practices

• Increase Agent Efficiencies in Zendesk for Better Customer Experiences

Astro Theme

• Getting started

• Editing Astro Theme

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