Here at successCX, we provide guidance on Zendesk best practices ensuring you get maximum value from your investment, driving great Customer Experiences and Customer Loyalty.
We'll ensure that the key configurations are aligned to your business strategy!
This Launch package is crucial to ensure you Launch right! Key components to this package as follows:
- Project kick-off and discuss business priorities (2 hrs)
- Design coaching session (2 hrs)
- Technical focused coaching session (2 hrs)
- Configuration assistance and review(2 hrs)
- Go-live review (1 hr)
- Post go-live review (1 hr)
Configuration assistance Includes Zendesk standard configuration, and excludes customisations and 3rd party integrations.
Insights report development is outside the scope of work. Engagement is performed remotely via webinars
Agent Essentials training is an optional add-on