How do I contact Zendesk Support?

The following is a list of ways to contact Zendesk Support when you have an issue or an enquiry:

Phone:

• Enterprise: 24 hours, 7 days a week, 365 days a year
• Professional: 24hours, 5 days a week (Mon-Fri), 365 days a year
• The best channel for urgent issues such as service outages and high impact items
• When in doubt on what channel is best, call Zendesk Support! 

Chat: 

• Available for all Agents and Admins who have their language set to English
• Best channel if you are multitasking
• The fastest way to get in touch with a specialist

Ticket Form:

• All Plans: 24 hours, 7 days a week, 365 days a year
• Contextually rich
• The best channel for specialist routing

Email:

• Enterprise: 24 hours, 7 days a week, 365 days a year
• Professional: 24 hours, 5 days a week (Mon-Fri), 365 days a year
• Team: 8 hours, 5 days a week (Mon-Fri), 365 days a year
• You can email the support team directly at support@zendesk.com
• The best channel is time is not an issue

Country / Support Number

Did we mention that successCX provides a Managed Service for customers who want proactive expertise that is aligned with Zendesk best practice? Check out the following article for more information What is the successCX Managed Service?

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