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Troubleshooting Zendesk

How do I contact Zendesk Support?

Amie Brennan
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When in doubt and you need some help with your Zendesk, you can reach out to the Zendesk Support team for help via the new Messaging option. 

 

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Messaging: 

  • Available for all Agents and Admins who have their language set to English
  • Available 24/7
  • The main way to contact Zendesk Support

How to initiate a new Message:

  1. Click your profile avatar in the upper right-hand corner of any product.
  2. Click Get help.
  3. Click Ask a question to launch the widget, where you can find information on common troubleshooting topics and features, access training, or connect with someone at Zendesk.

🔥 HOT TIP: Type in the word "Human" to bypass the Z Bot welcome messages and go straight through to submitting your enquiry. Check out the gif below.

 

messaging.gif

 

For more information check out the full Zendesk article here:

Contacting Zendesk Support

 

 

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