Understanding the definition of each ticket priority.

Sometimes it's hard to decide what priority is suitable for a ticket. Here's a guideline we like to stick to, to help us define which priority is best suited for the ticket.

• Critical = Urgent: You're not able to communicate with your customers, the entire platform is down for everyone, etc.
• Major = High: A major feature of your service stopped working
• Moderate = Normal: A feature is no longer working and it's slowing you down
• Limited = Low: General questions about how to do something.