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Zendesk Support

Why is my DNS record not verifying for my support address?

Amie Brennan
  • Updated
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If you discover that the DNS record(s) for the support address which you've linked to your Zendesk is not verifying, we recommend you check the settings again with your website provider. 

We've found that sometimes providers will automatically add the domain e.g. successcx.com to the end of the record name at the time of creation. In the event that you input the name Zendesk provides e.g. zendesk1.successcx.com, the record ends up looking like the following:

  • zendesk1.successcx.com.successcx.com
  • Note: the above record is incorrect.

 

How to fix:

If you discover that this has happened, all you need to do is edit the name within your provider's settings again so it only has one domain present, not two.

  • zendesk1.successcx.com
  • Note: the above record is correct and an example of what a record would look like.

After making this change, attempt to verify the DNS records again within the Zendesk email settings and you'll find it should be successful for you.