How to fix Schedules with no holidays (Professional & Enterprise)
FollowWhen a schedule has been created in Zendesk without any holidays, there are some flow-on effects which can occur:
- Service Level Agreement's (SLA's) will not take into account public holidays and will continue to function on tickets
- Workflows (business rules) which utilize the schedule or business hours will not take into account public holidays and will continue to operate
Solution:
You can easily add holidays to your schedule from the Schedule settings under Admin within Zendesk Support.
- Navigate to Admin > Schedule > Select the Schedule to edit > Click on the Holidays tab > Click Add holidays.
- Refer to this Zendesk Support guide for more information: Setting your schedule with business hours & holidays
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