Zendesk Explore provides a way for IT teams to identify actionable insights to analyse trends, response times and satisfaction scores. This information empowers them to identify underlying problems and opportunities to improve team performance.
Explore gives IT teams the power to measure and continuously improve service delivery performance with built-in reporting tools and best practice dashboards. Teams can also build their own custom reports to track incidents, events, problems, service requests, downtime and more, which allows them to uncover process inefficiencies and bottlenecks.
Explore also gives the ability to monitor employee engagement and gather feedback with easy-to-use tools, like CSAT surveys.
All in all, Zendesk Explore delivers advanced analytics and customisable capabilities to your business and is a core strength of the product suite. successCX can assist you in developing dashboards and reports for staff, management and the ELT.