Zendesk Support tightly integrates into a number of best of breed Asset Management platforms, providing enhanced functionality giving IT support teams the ability to:
- See a complete history of all devices, including service requests and incidents.
- Attach or link related assets to a Zendesk Incident.
- Manage and track devices, including device ownership and locations.
- Track patching on operating systems and applications, as well as third party software and licensing.
- Monitor a single view of status information that presents help desk ticket information and device status details in the same dashboard.
- White and black list software according to your company policies.
- Check-in, check-out and reserve assets with barcode readers and mobile apps.
successCX can assist with your requirements, design and deployment of your Asset Management solution, and the tight coupling with Zendesk Support.
successCX.com can help you achieve your Customer Service objectives, driving better customer experiences and repeat business. successCX.com is an official Master Zendesk Implementation and Solutions partner.