What's the difference between Ticket Update: Update & Last Created
We've often seen this question raised with the Explore Ticket Updates data set so we've listed the difference between the two here...
- Support: Ticket updates [default] - Update value refers to each individual update made on a ticket.
- Support: Ticket updates [default] - Ticket updated value refers to just the last specific update event on the ticket.
The Support: Ticket updates [default] - Update value will usually give you far more values than Support: Ticket updates [default] - Ticket updated when selected in Time Filter widgets on an Explore Dashboard.
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