What's the difference between Ticket Update: Update & Last Created
FollowWe've often run into this question with the Explore Ticket Updates data set so we've listed the different between the two here for you to easily understand.
- The Update value refers to each individual update made on a ticket.
- The Ticket updated value refers to just the last update on the ticket.
The Update value will usually give you far more values than Ticket Updated value when selected in Time Filter widgets on an Explore Dashboard.