Who doesn't love an app to two to help make things easier doing your job? Here's our list of favourite apps from the Zendesk marketplace which we love using for not only ourselves but our clients too!
Built by SweetHawk
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SweetHawk Super Suite: All SweetHawk apps, one low price! $10 per agent, per month. |
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Approvals: Simple but awesome approval workflow processes for your tickets. Free 14-day trial, then $5.00 per agent, per month |
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Tasks & Subtickets: Checklists for tickets. Child-parent ticket workflows. Manage projects. Free 14-day trial, then $5.00 per agent, per month |
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Timers: Timer workflows to manage SLAs, OLAs, deadlines and reminders. Free 14-day trial, then $2.00 per agent, per month |
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Calendar: Attach calendar events to tickets and sync with Google or Office 365. Multiple plans available |
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Hide Ticket Fields: Simply choose which ticket fields to hide from agents. Free |
Built by Sparkly
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Shortcuts: Create quick links with contextual information to your systems outside of Zendesk. Multiple plans available |
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Macro Suite: The best Macro Assistant around. Easily manage all of your macros in one place. Multiple plans available |
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Shredder: Automated suspended ticket processing. |
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Proactive Bulk Tickets: Better & more powerful than the Zendesk Proactive Tickets app. |
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Exporter: Export everything from Zendesk, any way you want. |
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Voucher Code: Save time, send vouchers/coupons/discounts in ticket replies & macros. |
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GDPR: Search & Destroy: GDPR / HIPAA / CCPA — Delete tickets, delete users. Automagically. |
Built by Zendesk
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Shopify: Display customer and order details from Shopify. Free |
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JIRA: Unite your support and engineering teams. Free |
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Slack: View, create, and take action on support tickets from any Slack channel. Free |
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Sell for Support: Unify sales and support. Free |
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Super Admin: Search for agents or end users and update them in bulk. Free |
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Advanced Search: More powerful search than the Zendesk built-in search tool. Free |
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Time Tracking: Track the amount of time agents spend on their tickets & report. Free |
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Proactive Tickets: Create support tickets proactively for your users in bulk. Free |
| Bulk Delete: Search & delete suspended tickets in bulk.
Free |
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Attachment Manager: Manage your ticket attachments with this collection of apps. Free |
Built by other developers:
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Magento 2 by Zenplates: View customer & order details inside Zendesk. Free 7-day trial, then $4.95 per agent, per month |
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ChannelReply: Integrate Amazon, eBay, Back Market, Shopify & Walmart messaging with Zendesk. Free to install, requires an active ChannelReply subscription |
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Google My Business: Integrate and reply to Google Maps Reviews and Questions & Answers on your Google My Business locations. Free 7-day trial, then $39.00 per month
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Instagrammer Suite: Reply to Instagram Direct Messages, Stories, Reels and Post Comments. Multiple plans available
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Microsoft Teams for Support: Connect your Zendesk & Microsoft Teams environments together for easier communication between Agents and colleagues. Free to install, requires an active Microsoft subscription
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