Zendesk Support

• How does IT Service Management (ITSM) work in Zendesk
• How to test new ticket forms on a test help centre
• Understanding Ascending and Descending Sorting
• How do I create a best practice Zendesk Macro
• Custom Email Template
• Agent Signature Templates

Zendesk Talk

• Setting up a holiday greeting in Zendesk Talk
• Streamline your number porting request
• How do I migrate a telephone number from an external carrier to Zendesk?
• How do I migrate a number from Freshdesk to Zendesk?
• Talk headset recommendations

Zendesk Chat

• How can Zendesk Chat work for your business?
• How do I auto select the Chat department while suppressing the department field to the end-user?
• Live Chat Tips & Tricks

Zendesk Guide

• How to redirect the help centre logo to your external website
• Adding a custom notification box to HC articles
• Guide Branding Requirements

Zendesk Explore

CX Tips & Tricks

• Increase Agent Efficiencies in Zendesk for Better Customer Experiences

Troubleshooting Zendesk

• How do I contact Zendesk Support?
• How to do hard refresh in Chrome, Firefox and IE?
• How do I keep up to date with Zendesk service status, service outages, service incidents?