Zendesk Support

Zendesk Support

• Account Management
• Ticket Fields & Forms
• Social Media
• SweetHawk
• Webhooks
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• Understanding Ascending and Descending Sorting in Zendesk
• How do I create a Zendesk best practice Macro?
• Custom Email Template
• How do I setup a Zendesk Agent Signature Template
• How to create a Zendesk Status Notification Channel
• How do I add a secondary email address or phone number to a Zendesk User Profile?

Zendesk Talk

• Porting a number
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• Configuring holiday greetings in Zendesk Talk
• How do I resolve outbound calls being marked as "Spam" at a customer site?
• Talk headset recommendations

Zendesk Chat

• How can Zendesk Chat work for your business?
• How do I auto select the Chat department while suppressing the department field to the end-user?
• Live Chat Tips & Tricks

Zendesk Guide

• Guide Theme Customizations
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• How to redirect the help centre logo to your external website
• How do I add a custom notification box to a Zendesk Help Center article?

Zendesk Explore

• General
• Reporting Recipes
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Zendesk ITSM

• How does IT Service Management (ITSM) work in Zendesk
• Adding the "Change" Type to tickets
• Installing the SweetHawk Super Suite

CX Tips & Tricks

• Increase Agent Efficiencies in Zendesk for Better Customer Experiences

Troubleshooting Zendesk

• How do I contact Zendesk Support?
• How to do hard refresh in Chrome, Firefox and IE?
• How do I keep up to date with Zendesk service status, service outages, service incidents?