Zendesk Support

Zendesk Support

• Account Management
• Ticket Fields & Forms
• Social Media
• SweetHawk
• Webhooks
See all sections...

• Understanding Ascending and Descending Sorting in Zendesk
• How do I create a Zendesk best practice Macro?
• Custom Email Template
• How do I setup a Zendesk Agent Signature Template
• How to create a Zendesk Status Notification Channel
• Zendesk Apps we love!

Zendesk Talk

• Porting a number
See all sections...

• Configuring holiday greetings in Zendesk Talk
• How do I resolve outbound calls being marked as "Spam" at a customer site?
• Talk headset recommendations

Zendesk Chat

• How can Zendesk Chat work for your business?
• How to hide the department field on the pre-chat form in the Classic Web Widget
• Live Chat Tips & Tricks

Zendesk Guide

• Guide Theme Customizations
See all sections...

• How do I test a JWT Token to integrate my Zendesk Help Center into a web portal?
• How to redirect the help centre logo to your external website
• How do I add a custom notification box to a Zendesk Help Center article?

Zendesk Explore

• General
• Reporting Recipes
See all sections...

Zendesk ITSM

• How does IT Service Management (ITSM) work in Zendesk
• Adding the "Change" Type to tickets
• Installing the SweetHawk Super Suite

CX Tips & Tricks

• Increase Agent Efficiencies in Zendesk for Better Customer Experiences

Troubleshooting Zendesk

• How do I contact Zendesk Support?
• How to do hard refresh in Chrome, Firefox and IE?
• General troubleshooting guide for Zendesk
• How do I keep up to date with Zendesk service status, service outages, service incidents?