Paul B
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Activity overview
Latest activity by Paul B-
Paul B created an article,
SuccessCX Reseller Terms & Conditions (LV 8 March 2023)
TERMS AND CONDITIONS These terms and conditions are between SuccessCX Pty Ltd (ACN 621 183 640) (we, us, or our) and you, the person or entity stated in the Service Order (you or your), together th...
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Paul B created an article,
SuccessCX Pty Ltd - Client Services Agreement (LV 27 Oct 2022)
TERMS AND CONDITIONS This terms and conditions are between SuccessCX Pty Ltd (ACN 621 183 640) (we, us, or our) and you, the person or entity stated in the Statement of Work (you or your), together...
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Paul B created an article,
Theme Terms & Conditions
1 Our Disclosures Our complete terms and conditions are contained below, but some important points for you to know before you access the Theme are as follows: We will handle your person...
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Paul B created an article,
SuccessCX Reseller Terms & Conditions (31 Aug 2022)
This Agreement is entered into between us and you, together the Parties and each a Party. Background We operate a business providing access to the Software. You are a company that desires to ga...
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Paul B created an article,
What is Zendesk?
Zendesk is the ideal solution to deliver on businesses looking to deliver great customer experiences and chasing the ethos of “Put the Customer First”. Zendesk enables organisations to improve th...
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Paul B created an article,
How can I test drive or trial Zendesk?
Here at successCX our business is all about great Customer Service and Customer Engagement, so we want you to be confident that Zendesk works for your business! We're here to help so here are some ...
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Paul B created an article,
How do I test a JWT Token to integrate my Zendesk Help Center into a web portal?
This article has been created as a step-by-step guide in building a Zendesk JWT authentication token manually. This article can be used as a primer to build authentication from your own portal in...
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Paul B created an article,
How do I create a Zendesk best practice Macro?
Macros are one of the major efficiency tools in Zendesk to help agents quickly respond and solve out enquiries. That being said, they are also significantly under-utilised in many Zendesk instance...
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Paul B created an article,
How do I change the Zendesk owner?
Unfortunately (or fortunately for security reasons) only the current account owner of the Zendesk instance can transfer ownership to another user. If you are needing to reassign ownership of your Z...
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Paul B created an article,
How do I get my Sales and Support teams singing from the same song book?
Teamwork is key! Bringing together your Sales and Customer Service teams has always been a challenge. Sales are often focussed primarily on bringing in the new business bacon, while juggling existi...