Paul B

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Activity overview

Latest activity by Paul B
  • Paul B created an article,

    Theme Terms & Conditions v1

    This Agreement is entered into between us and you, together the Parties and each a Party. Background We operate a business providing access to the Software. You are a company that desires to gain a...

  • Paul B created an article,

    SuccessCX Reseller Terms and Conditions

      This Agreement is entered into between us and you, together the Parties and each a Party.   Background We operate a business providing access to the Software. You are a company that desires to ga...

  • Paul B created an article,

    What is Zendesk?

    Zendesk is the ideal solution to deliver on businesses looking to deliver great customer experiences and chasing the ethos of “Put the Customer First”.   Zendesk enables organisations to improve th...

  • Paul B created an article,

    How can I test drive or trial Zendesk?

    Here at successCX our business is all about great Customer Service and Customer Engagement, so we want you to be confident that Zendesk works for your business! We're here to help so here are some ...

  • Paul B created an article,

    How do I test a JWT Token to integrate my Zendesk Help Center into a web portal?

      This article has been created as a step-by-step guide in building a Zendesk JWT authentication token manually. This article can be used as a primer to build authentication from your own portal in...

  • Paul B created an article,

    How do I create a Zendesk best practice Macro?

    ​Macros are one of the major efficiency tools in Zendesk to help agents quickly respond and solve out enquiries. That being said, they are also significantly under-utilised in many Zendesk instance...

  • Paul B created an article,

    How do I change the Zendesk owner?

    Unfortunately (or fortunately for security reasons) only the current account owner of the Zendesk instance can transfer ownership to another user. If you are needing to reassign ownership of your Z...

  • Paul B created an article,

    How do I get my Sales and Support teams singing from the same song book?

    Teamwork is key! Bringing together your Sales and Customer Service teams has always been a challenge. Sales are often focussed primarily on bringing in the new business bacon, while juggling existi...

  • Paul B created an article,

    Zendesk for Banking and Finance

    Financial Institution demand only the highest level of capabilities, security and flexibility from their core platforms. That's why some of the leading brands in finance have chosen Zendesk to be t...

  • Paul B created an article,

    successCX Privacy Policy 

    successCX is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Austra...