Paul B

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Activity overview

Latest activity by Paul B
  • Paul B created an article,

    How do I create a best practice Zendesk Macro

    ​Macros are one of the major efficiency tools in Zendesk to help agents quickly respond and solve out enquiries. They are also significantly under-utilised in many Zendesk instances that we see.   ...

  • Paul B created an article,

    How do I change Zendesk ownership?

    Unfortunately (or fortunately for security reasons) only the current account owner of the Zendesk instance can transfer ownership to another user. Please follow these steps to change owners...   T...

  • Paul B created an article,

    How do I get my Sales and Support teams singing from the same song book?

    Teamwork is key! Bringing together your Sales and Customer Service teams has always been a challenge. Sales are often focussed primarily on bringing in the new business bacon, while juggling existi...

  • Paul B created an article,

    Zendesk for Banking and Finance

    Financial Institution demand only the highest level of capabilities, security and flexibility from their core platforms. That's why some of the leading brands in finance have chosen Zendesk to be t...

  • Paul B created an article,

    successCX Privacy Policy 

    successCX is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Austra...

  • Paul B created an article,

    How can Zendesk Chat work for your business?

      Live Chat Introduction Chat is a great way to offer 1 to 1 engagement with your customers driving loyalty and overall increased lifetime value of spend. Customers who are wanting help on the chec...

  • Paul B created an article,

    How does Zendesk work with your company Assets?

    Zendesk Support tightly integrates into a number of best of breed Asset Management platforms, providing enhanced functionality giving IT support teams the ability to:   See a complete history of a...

  • Paul B created an article,

    What is Zendesk Advanced Analytics (EXPLORE)?

    Zendesk Explore provides a way for IT teams to identify actionable insights to analyse trends, response times and satisfaction scores. This information empowers them to identify underlying problems...

  • Paul B created an article,

    How does IT Service Management (ITSM) work in Zendesk

      Zendesk delivers on IT Service Management (ITSM) for your business and will successfully support tailoring of your ITIL implementation for a perfect fit. ITIL processes run without the typical co...

  • Paul B created an article,

    Why does successCX employ so many women?

    That's an interesting question and one that could spark a whole series of theories and no doubt responses in violent agreement and disagreement! In all seriousness, successCX is proud to be an equa...