Amie
- Total activity 276
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 1
- Subscriptions 148
Activity overview
Latest activity by Amie-
Amie created an article,
How to Automatically Add a Public Reply or Internal Note to a Ticket Using a Zendesk Trigger
As of February 5, 2025, Zendesk now allows you to add a public reply or an internal note to a ticket using a trigger action—eliminating the need for webhooks. This simplifies automation and makes i...
-
Amie created an article,
How to Add an Additional Brand to Your Zendesk Account
Adding a new brand to your Zendesk account allows you to manage multiple customer experiences under a single umbrella while maintaining distinct identities for each brand. Here’s a step-by-step gui...
-
Amie created an article,
Changing your Support Email Address in Zendesk: Steps and Considerations
Changing the support email addresses linked to your Zendesk account requires careful planning to minimize disruption, especially when transitioning domains, such as from .com.au to .com. This guide...
-
Amie created an article,
Workforce Management Q&A - An easy guide to understanding WFM basics.
The Zendesk Workforce Management tool is a powerful solution designed to help businesses optimize their customer support operations. Whether you're aiming to forecast staffing needs, schedule agent...
-
Amie created an article,
How to Snooze a ticket in Zendesk
Managing tickets effectively is crucial to maintaining a well organised Zendesk account. If you have tickets that don’t require immediate action but shouldn't be forgotten, snoozing them can help s...
-
Amie created an article,
How can I change the robots.txt file of my Zendesk Help Centre?
At present, the robots.txt file for Zendesk Help Centre's is a shared file used across all Zendesk accounts. It is managed at the platform level by Zendesk and cannot be customised or edited for in...
-
Amie created an article,
How to send a bulk ticket campaign using the Zendesk Proactive Tickets app
The Zendesk Proactive Tickets app allows you to easily send out campaigns by creating proactive tickets for targeted users. Follow this guide to create your user list and launch your campaign effec...
-
Amie created an article,
Messaging Q&A: Routing and Messaging Statuses - Part 2
This section focuses on how Zendesk messaging routes conversations to the right agents and the various messaging statuses that help track conversation progress. Learn how to configure efficient wor...
-
Amie created an article,
Messaging Q&A: Advanced Customisation - Part 9
In this instalment of the Messaging Q&A series, we delve into advanced customisation options for Zendesk messaging. Learn how to tailor widgets, modify themes, and implement unique branding to crea...
-
Amie created an article,
Messaging Q&A: Security and Compliance - Part 8
In this part of the Messaging Q&A series, we address key security and compliance considerations for Zendesk messaging. From safeguarding sensitive customer data to aligning with industry regulation...