Amie Brennan
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Activity overview
Latest activity by Amie Brennan-
Amie Brennan created an article,
Explore recipe: Reporting on Text Back calls
We're going to show you how to create a report that tells you how many text back calls were received on your Zendesk. What is the definition of a Text Back call? The number of inbound calls forw...
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Amie Brennan created an article,
Why is drill-in not working on my report/dashboard after I've enabled it on the report?
Question Why is the Drill-in feature not showing on my reports/dashboard after I've enabled it inside my report(s)? Answer The Drill-in option on the dashboard itself is not yet enabled! To enable...
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Amie Brennan created an article,
Installing the SweetHawk Super Suite
Check out the guide here on how to install the SweetHawk Super Suite on your Zendesk account. How to subscribe to the Super Suite
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Amie Brennan created an article,
Adding the "Change" Type to tickets
Natively, the "change" ticket type doesn't exist in Zendesk. However, with the use of the SweetHawk Field Conditions app, we can easily add in this extra functionality which is one of the requireme...
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Amie Brennan created an article,
How to send attachments on Facebook Messenger tickets in Zendesk
You've received a ticket via Facebook Messenger in your Zendesk from a customer and would like to send them back an attachment... what next and how do you do this you say?!?! This attachment cou...
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Amie Brennan created an article,
Zendesk Talk porting options
To port... or not to port.... that is the question! Before you commit to porting your existing telephone number to Zendesk, there are a few factors that need to be considered which will determine i...
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Amie Brennan created an article,
How to configure a Lookup Relationship custom field
Zendesk has added a new custom field type that allows you to establish relationships between tickets, users, and organisations. You can create the relationship with the new Lookup Relationship cust...
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Amie Brennan created an article,
How do I resolve outbound calls being marked as "Spam" at a customer site?
If you are receiving reports that sometimes your Zendesk Talk phone calls come up as suspected spam, here's what you can do to resolve it. This is actually an Android feature called "Samsung Smart ...
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Amie Brennan created an article,
How to copy user profile data into a custom text field using a webhook
Have you ever wondered how you could copy user profile information into a custom text ticket field? We've got the solution for you here. In this example, we are wanting to copy some data which liv...
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Amie Brennan created an article,
Webhook Resources
You can find all the references to our guides on how to configure different types of webhooks in your Zendesk. Webhooks can utilise API tokens depending on which verifiaction method you utilise...