Amie Brennan

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Activity overview

Latest activity by Amie Brennan
  • Amie Brennan created an article,

    Understanding Ascending and Descending Sorting

    Zendesk allows for views or reports to be sorted in Ascending or Descending order based on the formatting options which are selected. We've put together a guide to help you remember which way each ...

  • Amie Brennan created an article,

    Custom Email Template

    Jazz up your Zendesk by branding your email template with custom HTML! It's a great way to make your Zendesk interactions look and feel like they are part of your brand. We've added an example of a...

  • Amie Brennan created an article,

    Agent Signature Templates

    Agent signatures are a great way to personalise and brand your ticket responses in Zendesk. We've created a collection of common custom agent signature templates which you can use inside your own Z...

  • Amie Brennan created an article,

    Setting up a holiday greeting in Zendesk Talk

    The holidays have rolled around again and it's time to swap over your normal talk greetings with custom holiday versions for your companies closure period. Follow our easy set-up guide below to get...

  • Amie Brennan created an article,

    Display a notification box before the submit a request button on a particular form

    Using custom coloured note boxes on your Zendesk ticket forms are a great way to highlight key points or gotchas to ensure your message gets across before your customer submits their request. Follo...

  • Amie Brennan created an article,

    How to create a Zendesk Status Notification Channel

    Keeping up with the Jones' can sometimes be challenging! Check out this cool setup using a simple email workflow which will keep you and your team notified 24/7 of any new Zendesk Incidents automat...

  • Amie Brennan created an article,

    Common Regex Ticket Field Expressions

      Check out our list of commonly used Australian formatting for custom regex ticket fields in Zendesk. Stay tuned for new additions! Date: ^(([0-9])|([0-2][0-9])|(3[0-1]))\/(([1-9])|(0[1-9])|(1[0...

  • Amie Brennan created an article,

    How to copy ticket data into a custom text field using a webhook

    Have you ever wondered how you could copy/update data from one part of Zendesk into a custom field on a Zendesk ticket? Enter stage right, the webhook solution!  In this example, we are wanting to ...

  • Amie Brennan created an article,

    How to redirect the help centre logo to your external website

    There might come a time when you would like the logo visible on your help centre to redirect your customers back to your external website, instead of to the help centre home page. You can achieve t...

  • Amie Brennan created an article,

    Adding a custom notification box to HC articles

    Using custom coloured note boxes in Zendesk Articles is a great way to highlight key points or gotchas to ensure your message gets across. Here's what it looks like and how to add it to your Guide ...