Amie Brennan
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Activity overview
Latest activity by Amie Brennan-
Amie Brennan created an article,
How to copy ticket data into a custom text field using a webhook
Have you ever wondered how you could copy/update data from one part of Zendesk into a custom field on a Zendesk ticket? Enter stage right, the webhook solution! In this example, we are wanting to ...
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Amie Brennan created an article,
How to redirect the help centre logo to your external website
There might come a time when you would like the logo visible on your help centre to redirect your customers back to your external website, instead of to the help centre home page. You can achieve t...
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Amie Brennan created an article,
How to add a custom coloured note box to HC articles
Using custom coloured note boxes in Zendesk Articles is a great way to highlight key points or gotchas to ensure your message gets across. Here's what it looks like and how to add it to your Guide ...
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Amie Brennan created an article,
How do I keep up to date with Zendesk service status, service outages, service incidents?
There are 2 really simple ways to find out if there is an issue occurring with your Zendesk account at any time; which might be affecting the overall performance and usability of the platform. 1. G...
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Amie Brennan created an article,
Which social media platforms work with Zendesk?
We've compiled a list of all the social media platforms which work with Zendesk and how they are integrated. Twitter & Facebook: These two are the only built-in integrations within Zendesk. There’...
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Amie Brennan created an article,
How do I add a secondary email address or phone number to a Zendesk User Profile?
From time to time, you might find you need to add a secondary email address or phone number to a list of Zendesk user profiles via the bulk upload option. In order to do this, you need to add a sec...
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Amie Brennan created an article,
How do I migrate a telephone number from an external carrier to Zendesk?
Porting a number to Zendesk from an external carrier can be a relatively smooth exercise. Just make sure you provide all of the required information and cover all of the bases recommended. Once ...
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Amie Brennan created an article,
How do I migrate a number from Freshdesk to Zendesk?
Migrating a number from Freshdesk to Zendesk is a relatively quick & easy exercise. The porting process can take approximately 24 - 48 hours once the request has been submitted to Zendesk and ac...
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Amie Brennan created an article,
How do I auto select the Chat department while suppressing the department field to the end-user?
We know there are certain situations where you may want to hide the chat department drop-down selection on the pre-chat form whilst automatically route the chat to a specific department, dependin...
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Amie Brennan created an article,
Guide Branding Requirements
You can find a list of the brand and styling requirements for the custom SuccessCX Help Centre theme here in this guide below. If you have a branding style guide, it would be great if you can prov...