Amie Brennan
- Total activity 171
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Activity overview
Latest activity by Amie Brennan-
Amie Brennan created an article,
How to convert an agents personal macro into a global macro via the API
Macros automate tasks and help agents streamline customer support. While macros are typically created by Admins and available for everyone (global) or restricted to certain groups; agents can also ...
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Amie Brennan created an article,
How to automatically update a ticket's subject
Updating a ticket's subject can be influential to the way your agents work their tickets inside Zendesk. Your agents can already manually update a ticket's subject or run a macro. However, Zendesk ...
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Amie Brennan created an article,
How to backup your Google Authenticator codes
Google has finally released the ability to now sync your Google Authenticator app with your Google Account! #aboutdamntime. This means if you upgrade your device or it's lost or stolen, you can eas...
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Amie Brennan created an article,
How to automatically add CC's to a ticket via a webhook
At present, there is no ability available inside Zendesk via a business rule (trigger or automation) to add a CC(s) to a ticket automatically. We're here to show you how you can do this by utilisin...
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Amie Brennan created an article,
What is a CAT A or Cat C type of number port?
When porting a geographical number (toll-free or landline) into Zendesk Talk, you will need to specify the type of port which is required; either CAT A or CAT C on the Letter of Authorisation form....
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Amie Brennan created an article,
Using the new 'Received at IS NOT' trigger condition
Zendesk has added a new (long awaited) update to the existing Received at trigger condition which now lets you exclude one or more support addresses inside your triggers using the 'is not' operator...
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Amie Brennan created an article,
How to jazz up your CSAT reports in Explore ✅
Data can be boring when you're looking at numbers and tables all day. We're going to show you how you can jazz up your CSAT reports in Zendesk Explore using emojis. What you'll need Skill le...
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Amie Brennan created an article,
How to manage agents in Zendesk
Managing the users in Zendesk is really easy! In this article, we're going to show you how you can effectively and easily manage the agents on your Zendesk. Agent management involves the following:...
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Amie Brennan created an article,
How to use the SweetHawk Timers app as a stopwatch in Zendesk ⏱️
The SweetHawk Timers app lets you create down to the minute timers on tickets to facilitate just about any time-based use case you can think of. Whether it’s measuring and enforcing SLAs or OLAs or...
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Amie Brennan created an article,
Styling filters on the dashboard
We're going to show you how to replicate the design and/or placement of the filters visible on the Zendesk dashboard within your own custom dashboard. Filters allow you to manipulate the output of ...