Amie Brennan
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Activity overview
Latest activity by Amie Brennan-
Amie Brennan created an article,
Time over time percentage change for tickets created
We'll show you how to create a query that displays the time over time percentage change KPI for your choice of metric. In our example, we'll show you how to create a time over time percentage cha...
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Amie Brennan created an article,
Resetting 2-factor authentication
You can use this article to help reset the 2-factor authentication configuration which is linked to your Zendesk agent login. You may need to do this in the following event: Your mobile number ch...
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Amie Brennan created an article,
What does SuccessCX do with my data?
Question What does SuccessCX do with my data? Does SuccessCX copy, keep, save or do anything with the data inside my Zendesk when we are engaged with you on a project? Answer Nothing! We do absolut...
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Amie Brennan created an article,
General troubleshooting guide for Zendesk
If you've stumbled across an issue with the Zendesk interface, experiencing slow loading speeds, Zendesk timeouts, page refresh errors, or any type of error which relates to the performance of your...
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Amie Brennan created an article,
How to hide the department field on the pre-chat form in the Classic Web Widget
We know there are certain situations where you may want to hide the chat department drop-down selection on the pre-chat form altogether. Good News! It's achievable by adding the below custom w...
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Amie Brennan created an article,
Reporting on tags usage
Reporting on tags can be useful for many different reasons from time to time. We're going to show you how to create an easy report which displays the tag usage across the last 4 months; whilst also...
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Amie Brennan created an article,
Reporting on Text Back calls
We're going to show you how to create a report that tells you how many text back calls were received on your Zendesk. What is the definition of a Text Back call? The number of inbound calls forw...
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Amie Brennan created an article,
Why is drill-in not working on my report/dashboard after I've enabled it on the report?
Question Why is the Drill-in feature not showing on my reports/dashboard after I've enabled it inside my report(s)? Answer The Drill-in option on the dashboard itself is not yet enabled! To enable...
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Amie Brennan created an article,
Installing the SweetHawk Super Suite
Check out the guide here on how to install the SweetHawk Super Suite on your Zendesk account. How to subscribe to the Super Suite
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Amie Brennan created an article,
Adding the "Change" Type to tickets
Natively, the "change" ticket type doesn't exist in Zendesk. However, with the use of the SweetHawk Field Conditions app, we can easily add in this extra functionality which is one of the requireme...