In this instalment of the Messaging Q&A series, we delve into advanced customisation options for Zendesk messaging. Learn how to tailor widgets, modify themes, and implement unique branding to create a seamless and personalised customer experience.
Q: Can we change the font in the Messaging widget?
A: No, this is not possible unless if you do a complete custom build of the messaging widget.
Q: Can we create our own custom launcher button for the widget?
A: Yes you can. This will require assistance from a developer who can assist & implement this for you.
Q: Can we embed the Messaging (and other widget functions) into our mobile app?
A: Yes you can by utilising the Mobile SDKs. This will require assistance from a developer who can assist & implement this for you.
Q: Can we embed a voice call button inside the Messaging widget which allows customers to click-to-call, instead of initiating a messaging conversation.
A: Yes this is possible utilising some custom code. This will require assistance from a developer who can assist & implement this for you.
This brings us to the end of our Messaging Q&A series. You're welcome to revisit any of the previous sections for reference:
- Zendesk Messaging Q&A: A Comprehensive Guide
- Messaging Q&A: Setup & Configuration - Part 1
- Messaging Q&A: Routing and Messaging Statuses - Part 2
- Messaging Q&A: Agent Experience & Usage - Part 3
- Messaging Q&A: Customer Experience - Part 4
- Messaging Q&A: Automation & Integrations - Part 5
- Messaging Q&A: Reporting & Analytics - Part 6
- Messaging Q&A: Billing & Subscription Questions - Part 7
- Messaging Q&A: Security and Compliance - Part 8