Paul Bichsel
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Articles
Recent activity by Paul Bichsel-
Custom Neon solidifies their market leadership delivering exceptional customer experiences
Industry: Manufacturing, Distribution Type: B2B & B2C Location: Geelong, Victoria Introduction Custom Neon, a leading provider of bespoke neon signs, recognised the importance of delivering exce...
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SuccessCX Reseller Terms & Conditions (31 Aug 2022)
This Agreement is entered into between us and you, together the Parties and each a Party. Background We operate a business providing access to the Software. You are a company that desires to ga...
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Harmonising Sales and Customer Service: Boosting Business Success Through Collaboration
Introduction Aligning sales and customer service teams within a business is crucial for achieving overall success and maximising customer satisfaction. These two departments play distinct but inter...
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CX for Banking and Finance
Financial Institution demand only the highest level of capabilities, security and flexibility from their core platforms. That's why some of the leading brands in finance have chosen SuccessCX to be...
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Revolutionising Customer Support: The Transformative Power of Help Web Widgets
Introduction In today's fast-paced digital landscape, customer expectations have evolved significantly. They demand quick, effective, and personalised solutions to their queries and issues. To meet...
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How does IT Service Management (ITSM) work in Zendesk
Zendesk streamlines IT Service Management (ITSM) for your business, tailoring ITIL implementation seamlessly. By simplifying ITIL processes, Zendesk allows you to focus on what truly matters. Wi...
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Think you’re doing omnichannel right? How to avoid stumbling in the execution
Paul Bichsel at successCX - a Zendesk Master Solutions Partner - has six ways to deliver the best omnichannel customer experience. Digital disruption, the global COVID pandemic, increased com...
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How do I calculate Total Lifetime Value (TLV) of my customers?
Introduction to Customer Lifetime Value Customer Lifetime Value (CLV) is a crucial metric for businesses seeking to enhance customer loyalty and improve company profitability. It represents the tot...
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Using Feedback to Drive a Top Performing Team
Using Feedback to Drive a Top Performing Team There I was, feeling angry, dejected, lost and alone. How could anyone be so downright nasty and spiteful to call out that my performance could have be...
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Help your Customer Service Teams Excel!
If you’ve ever worked in a Contact Centre or been around one for any reasonable stretch of time, you'll know that individuals working in the front-line really want to do the right thing by...