Paul Bichsel
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Recent activity by Paul Bichsel-
How does IT Service Management (ITSM) work in Zendesk
Zendesk streamlines IT Service Management (ITSM) for your business, tailoring ITIL implementation seamlessly. By simplifying ITIL processes, Zendesk allows you to focus on what truly matters. Wi...
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Think you’re doing omnichannel right? How to avoid stumbling in the execution
Paul Bichsel at successCX - a Zendesk Master Solutions Partner - has six ways to deliver the best omnichannel customer experience. Digital disruption, the global COVID pandemic, increased com...
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How do I calculate Total Lifetime Value (TLV) of my customers?
Introduction to Customer Lifetime Value Customer Lifetime Value (CLV) is a crucial metric for businesses seeking to enhance customer loyalty and improve company profitability. It represents the tot...
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Using Feedback to Drive a Top Performing Team
Using Feedback to Drive a Top Performing Team There I was, feeling angry, dejected, lost and alone. How could anyone be so downright nasty and spiteful to call out that my performance could have be...
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Help your Customer Service Teams Excel!
If you’ve ever worked in a Contact Centre or been around one for any reasonable stretch of time, you'll know that individuals working in the front-line really want to do the right thing by...