Configure the API Integration within Shopify

To retrieve order details from Shopify, you'll need to set up an API connection using Shopify's Admin API and Zendesk's Integration Builder within the AI Agent flow. This is done by creating a custom app within your Shopify settings. 

Create a Custom App in Shopify

1. Log into your Shopify Admin panel.
2. Navigate to Apps > App and sales channel settings.
3. Click Develop apps → Create an app.
4. Enter an app name like Zendesk AI Agents and click Create app.
5. Under Configuration > Admin API integration > Edit select the following items:
   • read_customers
   • read_orders
   • read_fulfillments
   • read_products
   • read_product_listings

   • 

6. Click Save and go to the API credentials tab.
7. Copy the Access token, API key and API Secret key (keep these secure).

That wraps up the Shopify part—let’s now switch over to Zendesk AI Agents Advanced to complete the integration

Lets move on to— Configuring the API Integration within AI Agents Advanced.