When in doubt and you need some help with your Zendesk, you can reach out to the Zendesk Support team for help via the new Messaging option. 

Messaging: 

• Available for all Agents and Admins who have their language set to English
• Available 24/7
• The main way to contact Zendesk Support

How to initiate a new Message:

1. Click your profile avatar in the upper right-hand corner of any product.
2. Click Get help.
3. Click Ask a question to launch the widget, where you can find information on common troubleshooting topics and features, access training, or connect with someone at Zendesk.

For more information check out the Zendesk Guide here: Contacting Zendesk Support