When in doubt and you need some help with your Zendesk, you can reach out to the Zendesk Support team for help via the new Messaging option.
- Available for all Agents and Admins who have their language set to English
- Available 24/7
- The main way to contact Zendesk Support
How to initiate a new Message:
- Click your profile avatar in the upper right-hand corner of any product.
- Click Get help.
- Click Ask a question to launch the widget, where you can find information on common troubleshooting topics and features, access training, or connect with someone at Zendesk.
🔥 HOT TIP: Type in the word "Human" to bypass the Z Bot welcome messages and go straight through to submitting your enquiry. Check out the gif below.
For more information check out the Zendesk Guide here: Contacting Zendesk Support