Keeping up with the Jones' can sometimes be challenging! Check out this cool setup using a simple email workflow which will keep you and your team notified 24/7 of any new Zendesk Incidents automatically. This will save you from asking a fellow Zendesk Agent if somethings wrong or searching the web to check if there's something wrong with Zendesk!  

Slack:

Part 1: Creating a new Slack Channel

1. Create a new Slack channel - We recommend naming it "status_zendesk"

Part 2: Creating a new Slack Channel Email Address

1. From your desktop, open the channel that you’d like to send emails to.
   • Note: This is a paid feature and requires a Slack Subscription
2. Click on the channel name in the conversation header.
3. Click on the Integrations tab. 
4. Select Send emails to this [channel]. 
5. Click on Get email address. - A new custom email address will appear for you to copy and use at your discretion. Save a copy of this email address as we will use it in the part 2 of the setup below. 

Part 3: Connecting your Slack Channel to the Zendesk Status page

1. Navigate to the Zendesk Status page - status.zendesk.com
2. Enter your Zendesk subdomain and click Get Status. 
3. Click the Subscribe button and enter the new Slack email address we generated in part 2. 
4. Click Request Setup Link. - This will send an email to the Slack channel for you to click the verification link inside. 
5. Click the verification link within the newly received email, inside your new slack channel to complete the setup. 

Microsoft Teams:

Part 1: Creating a new Slack Channel

1. Create a new MS Teams channel - We recommend naming it "status_zendesk"

Part 2: Creating a new MS Teams Channel Email Address

1. Go to the channel name and click More options  > Get email address.
   • Note: This feature needs to be turned on by your IT admin. Also, sending email to a channel isn't available if you're using Teams as part of an Office 365 Government plan.

Part 3: Connecting your MS Teams Channel to the Zendesk Status page

1. Navigate to the Zendesk Status page - status.zendesk.com
2. Enter your Zendesk subdomain and click Get Status. 
3. Click the Subscribe button and enter the new Slack email address we generated in part 2. 

Here's what your new Zendesk Status notification channel will look like when you start receiving incident notification alerts into your channel.