You can find all the references to our guides on how to configure different types of webhooks in your Zendesk here.
Webhooks can utilise API tokens depending on which verification method you operate within the webhook settings. You can follow the steps here to get your Zendesk API token to use with your webhook.
Guides:
-
How to copy ticket data into a custom text field using a webhook
-
How to copy user profile data into a custom text field using a webhook
-
How to automatically remove all CC's, Followers & Collaborators on a ticket via a business rule
- How to add a public reply to a ticket automatically via a business rule