Best Practise Tips & Tricks
- How to send a bulk ticket campaign using the Zendesk Proactive Tickets app
- Reflecting and Implementing Improvements Post-Holiday Season
- 12 Steps to Prepare Your Zendesk for the Holiday Season 🎉
- Ensuring Security Awareness in Zendesk: 10 Steps for a Fortified Help Desk 🔐
- Using the new 'Received at IS NOT' trigger condition
- How to prevent a CSAT survey from being sent to a certain user or organisation
- How to exclude SLAs on certain user or organisation tickets