In our digital era, seamless customer support is crucial for business success. By connecting your Zendesk Help Centre form(s) to a Contact Us button on your website, you streamline the support process, effortlessly directing customer queries to Zendesk for prompt resolution.
This article contains the following topics:
- Get the URL for your ticket form(s)
- Update the Contact Us button link
LIMITATION: Zendesk does not support embedding ticket forms via iframe into your own website. This limitation exists due to security and data privacy concerns. Embedding forms via iframe could potentially expose sensitive customer data and compromise the integrity of the support process. Therefore, Zendesk recommends using their provided embed codes or APIs to integrate forms seamlessly with your website while ensuring the security of customer information.
Get the URL for your ticket form(s)
- Open your Help Centre and navigate to the Submit a Request page. This is the page where your ticket form(s) live on your help centre.
- Copy the URL of this page from the web browser and paste it somewhere safe - we'll use this in the next step.
Example: https://con-scxdemo.zendesk.com/hc/en-au/requests/new
Update the Contact Us button link
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Access your websites admin settings by logging in to your website's backend or content management system (CMS) where you can edit the HTML code.
- Locate the HTML code for your "Contact Us" button within your website's codebase. This might be in your header, footer, or on a dedicated contact page. Insert the previously copied Help Centre Form(s) URL in the appropriate place within the HTML for the button.
- Save/Publish the changes which you've just made.
NOTE: You may need to reach out to your website developer for assistance in updating the Contact Us button.