This answer is designed to deflect the user from submitting a request for further help, unless in the event the expected shipping time frame has exceeded the expected 2 week shipping period. 

• There is 50% self-service with this flow + 50% chance of the user needing to interact with an agent.

This answer utilises the following step types:

1. Present options
2. Send a message
3. Ask for details
4. Transfer to an agent
5. Ask if question resolved
6. Link to another answer

For further information about each step type please see the Zendesk Guide: Understanding answer step types