This answer is designed to deflect the user from submitting a request for further help, unless in the event the user is still having issues resetting their password.

• There is 0% self-service with this flow as it connects the user directly to an agent with no deflection.

This answer utilises the following step types:

1. Present options
2. Send a message
3. Ask for details
4. Transfer to an agent
5. Ask if question resolved
6. Link to another answer

For further information about each step type please see the Zendesk Guide: Understanding answer step types