This answer is designed to assist the user with booking an appointment for an online video call with a product specialist. This answer utilise the third party platform Snapcall.io for online video calls. 

1. If user selects 'another time', the flow will provide them with a link to a Snapcall booking page for the user to schedule a booking in the future. 
2. If the user selects 'today', the flow will then collect details and transfer them through to an agent to see if there is any availability available on that day by chance. The agent can then manually make a booking or initiate the video call on the spot internally.

• There is 50% self-service with this flow + 50% chance of the user needing to interact with an agent.

This answer utilises the following step types:

1. Present options
2. Send a message
3. Add business hours condition
4. Ask for details
5. Transfer to an agent
6. Ask if question resolved
7. Link to another answer

For further information about each step type please see the Zendesk Guide: Understanding answer step types

Deep dive looking at the Snapcall setup in the above answer flow. 

1. We are utilising a simple 'Send a message' step utilising a button. You can see that we have used a link on the button which will take the user to an appointment booking page. 

Here is an example of the Snapcall answer flow below. You can also check it out yourself in real life here: Gadgets Plus - Demo Account