Zendesk Explore empowers teams to unlock valuable insights for analyzing trends, response times, and satisfaction scores, providing a foundation for identifying key issues and opportunities to enhance team performance.

With Explore, teams gain the capability to measure and enhance service delivery performance through intuitive reporting tools and best practice dashboards. Additionally, the platform allows teams to craft custom reports for tracking incidents, events, problems, service requests, downtime, and more, enabling the discovery of process inefficiencies and bottlenecks.

Notably, Explore offers the ability to monitor employee engagement and collect feedback effortlessly through user-friendly tools like CSAT surveys.

For more information and to get started using Explore check out the following Zendesk guide here:

Getting started with Zendesk Explore for reporting and analytics

NOTE: If you're looking for help with building reports we can help you! Get in touch with us here and let us know your needs. We're ready to support you in creating tailored dashboards and reports for staff, management, and the Executive Leadership Team (ELT).