We’re excited to announce the launch of the SCX Support App – your central hub for requesting assistance, running health checks, and managing your Zendesk environment more efficiently.
What you can do?
- ⚡ One-Click Technical Audit: Analyze your entire Zendesk configuration with a single click. Pinpoint and resolve any issues lurking in triggers, automations, macros, routing rules, agent settings, and more—eliminating guesswork and expediting problem resolution.
- 📊 Unified Account Management: Effortlessly handle all aspects of your Zendesk account in one place—no more digging through endless menus or searching for scattered emails.
- ⏱ Instant Resolutions: Spot the exact issue quickly without having to manually check every trigger, automation, or macro. You’ll receive clear, actionable guidance that lets you tackle problems on the spot—zero guesswork involved!
- ♻️ Streamlined Requests: Want to add or remove users? Switch plans? It only takes a few clicks. Plus, you can now integrate new product add-ons like AI Agents and Workforce Management (WFM) directly through the portal—no need to contact support.
- 📊 Real-Time Analytics: Continuously monitor your Zendesk usage, gain deeper insights into resource consumption, and use that data to optimize your plan—maximizing both value and efficiency.
- 🛠 Request Personal Demos: Curious about features like AI Agents, WFM, Quality Assurance, and more? Book one-on-one demos straight from the app to fully harness your Zendesk experience.
- 💸 Billing Overview: Quickly review all billing details in one location—stop wasting time hunting through invoices or digging for payment details.
The SCX Support App lives in your Zendesk Support sidebar (once installed), making it faster than ever to access help when you need it.
Add the SuccessCX Support App to your Zendesk here: SCX Support App - Zendesk Marketplace.
Please note: Check out our other guides to learn how to use the new features!