The SCX Support App makes it easy to request assistance, run a Zendesk health check, and manage agent seat requests, all without leaving Zendesk Support.

Follow the steps below to install and set up the app.

Installing the App

1. Log in to your Zendesk Support instance as an administrator.
2. Go to the SCX Support App - Zendesk Marketplace.
3. Click Install.
4. Select the Zendesk account where you want to install the app.
5. Review the app permissions, then click Install again to confirm.

The SCX Support App will now appear in the left-hand sidebar of your Zendesk tickets.

Configuring the App

After installation:

1. Navigate to the app from the left side bar of Zendesk.
2. When you first open the app it will authorise the API connection for you against your current Zendesk login.

Need Help?

If you experience any issues during installation, or have questions about the app, you can submit a support request directly through the app once installed.

Please note: Only Zendesk administrators have permission to install apps. Make sure you’re logged in as an admin before starting the installation.